Delete my account

In the app (customers)

1. Open Toon.
2. Go to Account.
3. Choose “Delete my account” and confirm.

The account is closed at once. A background job then deletes your files first and your records after. If a step fails, it is tried again until it is done. The app then starts again as a new phone, with a new, empty account.

Delete only a part

• One file: Account, “Your files”.
• One project: “Delete this project” in the project.
• Stop AI processing: Account, “Privacy choices”.

Shops and tradespeople

In the merchant dashboard: Settings, “Delete my account”. The last owner of an organization that still has other members cannot delete the account before the organization has another owner. Invoices and the billing history stay, because they are accounting records.

Without the app

Write to info@toon-ai.am from the email address that is saved in your Toon account, and ask us to delete the account. Shops and tradespeople: write from the email address you sign in with. We delete the account and write back when it is done.

If no email address is saved in your account, we cannot find it: Toon keeps no name and no phone number. In that case, please delete the account in the app.

What is deleted

• Your projects: captures (photos, scans, plans), room models, designs, estimates and books.
• Your uploads.
• Your consent choices and your push tokens.
• Your token wallet. Unused tokens are lost.
• Your side of the conversations with shops: the text and files of your messages, your notes and your reviews.

What stays, and why

• The token history, AI-use records and the audit log. They hold only numbers, amounts, dates and reasons, so after the deletion they lead to nobody.
• The accounting rows of store purchases, without the user.
• On an iPhone, the old key of the deleted account can stay in your iCloud Keychain: the app cannot remove it there. It opens nothing, because the account is gone.
• The records of the shops you worked with: threads, quotes, orders, visits and invoices, without your own words. The shops see “deleted customer”. Reports you made stay without your note and without a link to you.
• Database backups: a deleted account can stay in a backup on the server for up to 7 days. Backup copies kept outside the server have no fixed time limit yet.
• Data that was already sent to the AI companies is deleted by them under their own rules: see the Privacy policy.