Be found by people who plan a renovation

Why join

• Customers come with a plan: sizes, drawings and a list of items.
• You answer with a quote and talk to the customer in the chat. Customers pay you directly, outside Toon.
• Upload a price list: AI reads it, and you check and confirm the lines.

How to join

1. Sign in

   Open the merchant dashboard and sign in with your email address and a 6-digit code.

2. Fill in your profile and prices

   Your name, kind, regions and trades; then a price list or products.

3. Send it for approval

   Toon looks at your listing. After approval customers can find you.

The free founding period

• Listing is free during the founding period, with every feature.
• We announce the end of the founding period at least 60 days ahead.
• After that, monthly plans apply. You see the price before you choose one.

Toon for shops: what to upload, as a minimum

Toon plans a renovation for a customer and puts real products into the design and the estimate. A product of yours is used only when Toon knows enough about it. This page says exactly what is enough.

Ready for designs

A product is "Ready for designs" when four things are true: it has the minimum below (then Toon lists it), Toon has copied one photo of it, your shop is approved, and your shop has a plan (with no unpaid bill). The catalog page shows the mark on every product, and the one missing thing when it is not ready.

The minimum per kind of product

A price is not needed: a product without a price is shown with "n/a" and is not counted in totals. The sales unit is "pc" when the cell is empty.

The template, column by column

Photos

• One product alone on a plain, light background, the whole product in the picture. Toon cuts it out to draw it in the design image.
• A photo of a furnished room is not enough: Toon cannot cut the product out of it. Add a photo of the product alone as the first link.
• Surfaces (tiles, flooring, wallpaper, paint) also need a close-up: the pattern and the colour, straight from the front.
• The longer side at least 800 pixels. No text, price tags, watermarks or collages.
• The link must open the picture itself, without a login. Links to Google Drive, Dropbox, Instagram or Facebook do not work.
• Only your own photos, on your own website. No website? Upload photos in the product form, or ask the Toon team to allow the host where your photos are.

After the upload: what happens and how long

1. "Check the file" reads every row and changes nothing. You see each row: will be ready, or the one missing thing. (seconds)
2. "Import now" writes the products. A row with a gap becomes a draft; a row with an error is skipped. (seconds to a few minutes)
3. Toon copies the first photo of every product to its own storage. Until then the product says "Photo is being copied". (usually minutes; a file with thousands of photos can take an hour)
4. Toon makes a cut-out (objects) or a colour sample (surfaces) from the photo, by code. Without it the product is still matched; the image may show a similar one. (minutes after the photo copy)
5. The search rows are made. From now on a ready product is found by its category and the words of its name. (about a minute)

What waits for the Toon team

• Approval of your shop: the Toon team approves by hand. Until then no product is used in designs.
• The "meaning" search (text vectors): the Toon team starts it for new products. Until then your products are found by category and name, after the products that already have it.
• Photos on another host than your website: the Toon team allows the host for your shop after a check.
• No computer skills? The Toon team can set up your shop and upload your file for you. You then take the shop over from the app ("My shop is in Toon already").

"Ready for designs" or what is missing, and the fix

Missing: a name (in at least one language)

Fill name_hy / name_en / name_ru in the row and import the file again. A product you added in the form: fill it there.

Missing: a Toon category

Fill category_code in the row and import the file again. A product you added in the form: fill it there.

Missing: a price (not needed: "n/a")

Fill price_amd in the row and import the file again. A product you added in the form: fill it there.

Missing: a region where you sell (empty = all of Armenia)

Fill region_codes in the row and import the file again. A product you added in the form: fill it there.

Missing: stock status or lead time

Fill stock_status / lead_time_days in the row and import the file again. A product you added in the form: fill it there.

Missing: a photo of the product

Fill image_urls in the row and import the file again. A product you added in the form: fill it there.

Missing: sizes: width, depth and height

Fill width_mm + depth_mm + height_mm in the row and import the file again. A product you added in the form: fill it there.

Missing: size (width and length) or coverage

Fill width_mm + length_mm / coverage_m2_per_unit in the row and import the file again. A product you added in the form: fill it there.

Missing: a colour

Fill color_name / color_hex in the row and import the file again. A product you added in the form: fill it there.

Missing: a close-up photo of the surface

Fill close_up_url in the row and import the file again. A product you added in the form: fill it there.

Row skipped: it has an error

Read the error of this row in the list below the result, correct the cell and import the file again.

Archived

The product was removed or was missing from two full imports. Import it again to bring it back.

Not listed yet

Save the product again, or import the file again.

Photo link refused: another website

Toon copies photos only from your own website (the address in your profile). Put the photo on your website, or upload it in the product form, or write to the Toon team to allow the host where your photos are.

Photo could not be copied

Open the link in a browser: it must show the picture itself (JPEG, PNG or WebP, up to 15 MB), without a login. Correct the link and import again, or upload the photo in the product form.

Photo is being copied

Nothing to do: Toon copies the photo in the background. It usually takes a few minutes.

Waiting: your shop is not approved yet

The product is fine. Send your organization for approval; the Toon team approves it by hand.

Hidden: your shop has no plan, or a payment is missing

The product is fine. Toon uses a shop's products in designs only while the shop has a plan. Choose a plan in the Toon merchant app (Plan); if a payment failed or a bill is unpaid, pay it there. Your products stay saved and come back as soon as the plan is in force.

The 10 most likely errors

1. The file is not the Toon template — Keep the first row of the template as it is (sku, category_code, unit, price_amd and a name column must be there). Download the template again and paste your rows under it.
2. A row has no product code or no name — Fill sku and at least one of name_hy, name_en, name_ru in the first row of the product.
3. Unknown category or region — Copy the category code (or its name) from the sheet "categories" and the region code from the sheet "regions". The row is skipped until it is right.
4. A unit, a stock word or a number is not one Toon knows — Use the words of the sheets "units" and "stock". Lead time: a whole number from 0 to 365.
5. The price is not a whole number — Write the price in whole AMD, digits only: 320000. No "AMD", no spaces, no decimals. An empty cell is allowed ("n/a").
6. The same product twice — Rows of one product must follow each other with the same sku. A second block with the same sku later in the file is skipped.
7. Photo link refused: another website — Toon copies photos only from your own website (the address in your profile). Put the photo on your website, or upload it in the product form, or write to the Toon team to allow the host where your photos are.
8. Photo could not be copied — Open the link in a browser: it must show the picture itself (JPEG, PNG or WebP, up to 15 MB), without a login. Correct the link and import again, or upload the photo in the product form.
9. Furniture without sizes — Fill width_mm + depth_mm + height_mm in the row and import the file again. A product you added in the form: fill it there.
10. No stock status and no lead time — Fill stock_status / lead_time_days in the row and import the file again. A product you added in the form: fill it there.