Terms for merchants

Who can join

Shops, firms and tradespeople who sell renovation products or do renovation work. You sign in with an email address and a 6-digit code. The person who creates the organization is its owner and can add staff members. You must have the right to act for the business. Toon is run by Core4, 5 Hovsep Emin street, 14, Yerevan, Republic of Armenia.

Your listing and its approval

You fill in the profile (name, kind, logo, description, website, regions and trades) and your price list or products, and you send it for approval. Toon looks at it and approves or rejects it. An approval means that the listing fits these terms. It is not a check of your business, your licences or the quality of your work.

Your content

• Keep your information true and up to date: prices in Armenian dram, what a price includes, and the regions you serve.
• Upload only texts, photos and price lists that you have the right to use. You allow Toon to show them in the app and in the estimates, designs, books and drawings made for customers, and to send them for this work to the companies named in the Privacy policy.
• Position data (GPS) and other hidden data are removed from the JPEG and PNG pictures you upload. They are not removed from WebP pictures or from other files yet: check those before you upload them.
• No illegal goods or services, and no misleading claims.

The AI helpers

The dashboard can read a price list and fill in a product form with AI. The files and photos you give it are sent to AI companies: price lists to Anthropic, product photos to OpenAI or Anthropic. Toon can also send the search texts of your products to OpenAI, so that the product search can find them, and a product photo to a service that makes a 3D model of the product (today fal.ai or Tripo). Always check the result before you save it: you are responsible for what you publish.

Customers and their data

• You see a short customer code, not a name or contact details. A customer may share contacts in the chat.
• Use what a customer sends you only to answer the request and to carry out the order. Do not use it for advertising, and do not pass it on.
• When a customer deletes their account, your threads, quotes, orders, visits and invoices stay, but the customer’s own words (messages, files, notes and reviews) are removed.

Quotes, orders and payment by customers

A quote you send is your offer to the customer. Orders and visits are agreements between you and the customer, and Toon is not a party to them. Customers pay you directly, outside Toon, and you mark the order as paid. You are responsible for your goods, your work, your guarantees, your taxes and your receipts.

A request for a quote that gets no quote closes as expired after 30 days.

Reviews, reports and blocks

A customer can review a completed order with 1 to 5 stars. A customer can report and block a merchant, and you can block a customer. Do not write reviews about yourself, and do not pay for reviews. Toon can remove content that breaks these terms.

Plans and payment to Toon

• Listing is free during the founding period. We announce the end of the founding period at least 60 days ahead.
• After that, paid monthly plans apply. The dashboard shows the price before you choose a plan.
• If an invoice stays unpaid 14 days after its due day, or if the founding period has ended and you have chosen no plan, your listings are hidden from new results. Your data is kept, and the listings show again when this is solved.
• Today Toon bills by invoice: you pay by bank transfer and upload the proof of payment. Our invoices show the subtotal, the VAT and the total separately.
• Sponsored placement is a paid option per category and region. It becomes active when its invoice is paid, and customers always see it with the label “Sponsored”.

Suspension and removal

We can suspend or remove a listing or an organization that breaks these terms or misleads customers. You can leave at any time.

Your account and deleting it

Each staff member can delete their own account in the dashboard: Settings, “Delete my account”. The last owner of an organization that still has other members cannot delete the account before the organization has another owner. When the only member of an organization deletes their account, the organization is emptied and suspended. Invoices and the billing history stay, because they are accounting records.

Responsibility

Toon gives you a place to be found and tools to answer customers. We do not promise a number of requests or orders. As far as the law allows, we are not responsible for your agreements with customers or for a loss caused by a break of the service.

Law, changes and contact

These terms follow the law of the country where Core4 is registered.

When we change these terms, we change the date at the top.

You accept these terms when you register, or before you take over a catalog that Toon already shows for your shop, and again when the text changes. We keep each acceptance with the version of the text and the time. For an organization only the acceptance of an owner counts; the acceptance of any other staff member covers that person only.

Questions: info@toon-ai.am.